Serenity

Returns & exchanges

Returns are accepted in 7 business days no questions asked for US orders only. Painting shall be returned in the original packaging. Refund, less any S & H costs will be issued after painting is back.

No returns are accepted for the international orders or commissioned works, unless they were damaged by carrier.

If an item arrived damaged, please save all original packaging, take photos, and contact me to file a claim.

PLEASE NOTE: Any item returned UNCLAIMED or refused by the purchaser will be held for 5 days while I try to contact you to make other shipping arrangements. Customer is solely responsible for all 2nd attempt shipping charges. In the event that I do not hear from you within 5 days you will be issued a refund less shipping charges and a $25 restocking fee.

 

 

Shipping policies

I ship all my paintings within 1-2 business days via USPS, FedEx, or UPS .

If you live in AK, PR and HI please contact me first for shipping quote since the shipping costs are higher than the other states.

International customers, please send me a conversation with your country and postal code for shipping info on a particular artwork.

International Customers are responsible for all customs, taxes, fees, and any related fees acquired in your home country once the item arrives. Please include your phone number when checking out with Pay Pal as phone numbers are required for shipping labels.

Additional policies

My art is described accurately with color combinations stated in most listings, photos are as accurate as possible. Variations are possible and colors vary from one computer monitor to another which makes it almost impossible for the painting to look the same on every computer.

All of my paintings are professionally packed with great care and are insured against any damage or loss. A tracking number will be provided with a direct link to track it.

Please read the info & ask before purchasing if you have any doubt about what you are buying.

I am sorry, I no longer accept custom orders.

Thanks for checking out my art & I hope you enjoyed!

Zara